Terms of Service

Effective Date: Dec 12, 2023

Version: 1.2

The BēKIN Team at Berkshire Hathaway Home Services New York Properties

Welcome to BēKIN, a unique and innovative vacation rental platform designed to streamline the process of booking and managing properties in Fire Island Pines. These Terms of Service govern your use of the BēKIN website (www.bekin.io) and the services offered through it. By accessing or using the BēKIN platform, you agree to be bound by these terms and conditions.

Our platform operates in partnership with Berkshire Hathaway Home Services New York Properties, a licensed real estate broker, to ensure all real estate transactions are conducted in compliance with applicable laws and regulations.

Brokerage Information:

- Berkshire Hathaway Home Services New York Properties
- Type: Licensed Real Estate Broker
- License Number: 10991217597
- Address: 590 Madison Ave 5th Floor NEW YORK , NY 10022 US
- Phone: 860-571-7000

Team Leader:

- Josh Dawson
- Role: Associate Real Estate Broker
- License Number: 10301221956

This version of the Terms of Service reflects the latest updates and practices of the BēKIN platform and its partners. We encourage you to read these terms carefully to understand your rights and responsibilities when using our services.

1. Introduction

Overview of BēKIN and Its Services:

BēKIN, accessible at www.bekin.io, is an innovative online platform specializing in vacation rentals. It serves as a digital marketplace where guests can explore and book a wide range of rental properties located in desirable vacation destinations. BēKIN aims to provide a seamless and user-friendly experience for both property owners (landlords) and guests (renters), facilitating the discovery, booking, and management of vacation rentals. The platform offers various tools and features to enhance the rental experience, including detailed property listings, a secure booking system, and dedicated customer support.

Acknowledgement of Retech LLC's Ownership of BēKIN:

BēKIN is a trademarked service owned and operated by Retech LLC, a company specializing in developing innovative technology solutions for the real estate industry. Retech LLC's expertise in technology and real estate ensures that BēKIN remains at the forefront of the vacation rental market, offering advanced features and functionalities. Users of BēKIN, including both landlords and guests, acknowledge Retech LLC's ownership and the proprietary nature of the platform and its content. Any use of the BēKIN platform and its services is subject to the terms and conditions set forth in this agreement, reflecting Retech LLC's policies and operational guidelines.

2. Acceptance of Terms

User's Agreement to Abide by the Terms of Service:

By accessing, browsing, or using the BēKIN platform and its services, users signify their unconditional agreement and acceptance of these Terms of Service. This agreement forms a legally binding contract between the user and Retech LLC, governing the use of the BēKIN website. Users must comply with all terms, conditions, policies, and notices contained or referenced herein. If a user does not agree to these Terms of Service in their entirety, they should not access or use the BēKIN platform.

Requirement for Users to be of Legal Age:

The services provided by BēKIN are intended solely for individuals who are 18 years of age or older. By using the BēKIN platform, users affirm that they are at least 18 years old and possess the legal capacity to enter into this agreement. Retech LLC does not knowingly collect, either online or offline, personal information from persons under the age of 18. If a user is under 18, they must not use or provide any information on this site or through any of its features, register on the site, make any bookings through the site, or provide any information about themselves to us.

3. User Accounts and Registration

Process and Requirements for Account Creation:

To access certain features of the BēKIN platform, users may be required to create an account. This involves providing basic personal information, such as name, email address, contact details, and creating a secure password. Users may also be asked to provide additional information relevant to their role as either a guest user or a landlord user. The accuracy and authenticity of this information are crucial, as it will be used for communication and transactional purposes. Users may also be asked to agree to additional terms specific to their role on the platform.

Account Responsibilities for Users:

Each user is responsible for maintaining the confidentiality of their account information, including the password. Users are also accountable for all activities that occur under their account. It is the user's responsibility to notify Retech LLC immediately of any unauthorized use of their account or any other breach of security. Retech LLC will not be liable for any loss or damage arising from the user's failure to comply with this section. Users are advised to exercise caution when accessing their account from a public or shared computer so that others cannot view or record their password or personal information. Additionally, users should ensure that they log out from their account at the end of each session. Users may deactivate their account at any time through the platform's settings or by contacting BēKIN customer support.

4. Listing and Booking Process

Property Listing by Landlords:

Landlords interested in listing their properties on BēKIN must first create a user account. Once registered, landlords can submit detailed information about their rental properties, including location, property type, amenities, rental rates, availability dates, and high-quality photographs. It's essential for landlords to ensure that the information provided is accurate, up-to-date, and does not infringe on any third-party rights. Retech LLC reserves the right to review and approve listings before they go live on the website to ensure they meet quality and content guidelines.

Landlords acknowledge that all listing data submitted to the BēKIN website, including text, images, and any other content, becomes the property of Retech LLC. By submitting a listing, landlords grant Retech LLC a perpetual, irrevocable, worldwide, royalty-free license to use this data for any purpose related to the services of BēKIN and Retech LLC, including but not limited to, marketing, promotions, and development of new services.

Booking Process for Guests:

Guests looking to book a vacation rental on BēKIN can browse through the listings without needing an account. However, to submit a booking request or make a payment, guests must register for an account. The booking process involves selecting a property, reviewing the terms and conditions of the rental (including cancellation policies), and submitting a booking request with any necessary personal information and payment details.

Guests should be aware that submitting a booking request does not automatically confirm the booking. Confirmation is subject to the landlord's approval and availability of the property. Once the booking is confirmed by the landlord, guests will receive a confirmation email with details about the property and their stay.

Guests agree that any data or information they provide during the booking process, including personal information, becomes the property of Retech LLC. Retech LLC is entitled to use this information in accordance with its Privacy Policy and for the improvement of its services.

Data Ownership and Protection:

Retech LLC explicitly states that all data, including listing information, user profiles, booking details, and any communication exchanged on the platform, is the exclusive property of Retech LLC. Retech LLC reserves the right to use, modify, distribute, and store this data for its business purposes, including analytical, promotional, and service improvement activities.

Retech LLC is committed to safeguarding the privacy and security of user data. Users should refer to the Retech LLC Privacy Policy for details on data handling and privacy measures.

The terms also protect Retech LLC from potential claims of data ownership from other brokerages or third parties. It's clarified that by using the BēKIN platform, users relinquish any claim to the data they input or generate through the platform. This provision is crucial to prevent other entities from claiming rights over the data accumulated on BēKIN, ensuring Retech LLC's exclusive ownership and control over its valuable data assets.

Confirmation and Lease Execution:

An important aspect of the booking process on BēKIN is the understanding that a booking request does not equate to a confirmed booking. A booking is only confirmed once a lease agreement is fully executed by all parties involved – the guest(s), the landlord, and any other relevant parties.

Once the lease is executed, the terms of the booking become exclusively subject to the stipulations outlined in the lease agreement. This means that the conditions, rules, and obligations that govern the guest's stay at the property, including but not limited to payment terms, cancellation policies, and any landlord-specific rules, are dictated entirely by the lease agreement and supersede any prior understandings or agreements made during the booking process on BēKIN.

It is the responsibility of both the landlord and the guest to ensure they fully understand and agree to the terms of the lease before signing. Retech LLC encourages all users to read lease agreements carefully and seek clarification or legal advice if necessary, before finalizing the booking.

Guests and landlords should also be aware that Retech LLC is not a party to these lease agreements. While BēKIN facilitates the booking process and the initial interaction between landlords and guests, the lease agreement itself is a separate legal document that is directly between the landlord and the guest. Retech LLC does not assume responsibility for the content of these agreements or for ensuring compliance by either party.

By using the BēKIN platform, users acknowledge and agree to this process and understand that their rights and obligations regarding a specific booking are governed by the respective lease agreement. This clause ensures that all parties have a clear understanding of when a booking is considered confirmed and what documents govern their rental arrangement.

Real Estate Agent Involvement and Compliance:

In adherence to New York laws, all real estate-related activities conducted on the BēKIN platform, including the listing of properties and negotiations for bookings, are handled exclusively by licensed real estate agents. These agents are affiliated with our designated brokerage, ensuring that all interactions, transactions, and agreements made through the BēKIN platform are in full compliance with the legal and regulatory requirements of the real estate industry.

The involvement of licensed real estate agents in the booking process is a critical aspect that underpins the integrity and reliability of the service offered by BēKIN. This approach ensures that all listings, negotiations, and transactions are managed professionally and ethically, with adherence to the highest standards set forth by real estate law.

Landlords listing properties and guests making booking requests can be assured that they are engaging with qualified professionals who possess the requisite knowledge, skills, and authorization to conduct real estate transactions. These agents are responsible for facilitating the communication between landlords and guests, guiding both parties through the booking process, handling negotiations, and ensuring that all transactions are conducted transparently and legally.

This commitment to professional conduct and compliance with state laws is a cornerstone of BēKIN's service offering. It not only enhances the experience for both landlords and guests but also provides a layer of security and trust that all transactions are being handled by experts who are well-versed in the nuances of real estate law and practice in New York.

By using BēKIN, users agree to engage in real estate transactions that are brokered by licensed professionals, reinforcing the platform's adherence to legal standards and professional ethics. This clause serves to inform users that they are operating within a framework that respects and upholds the legal requirements of real estate transactions in New York.

5. Payment and Financial Transactions

Payment Processing through Stripe:

The BēKIN website integrates Stripe for processing all payment transactions. This ensures a secure, efficient, and reliable means of handling financial transactions. Once a payment is made by a guest for a booking request, the funds are processed through Stripe's robust payment system. After the approval and clearance of the payment by Stripe, the funds are then transferred into the designated broker's escrow account. This step is crucial in maintaining the integrity of financial transactions and ensuring that funds are appropriately allocated and safeguarded in compliance with real estate regulations.

Retech LLC’s Role in Fund Handling:

It's important to note that Retech LLC, as the owner and operator of the BēKIN website, does not hold any funds in its operating accounts, except for the Stripe merchant account that they manage. The role of Retech LLC in financial transactions is limited to facilitating the processing of payments through Stripe. This approach ensures clear delineation between the processing of payments and the actual holding and distribution of funds, which is handled by the designated broker’s escrow account.

Refunds for Reservation Holding Deposits:

The reservation holding deposit, submitted by guests to secure a booking, is refundable up until the point a lease agreement is signed by all parties involved. Until this time, guests may request a refund of their reservation holding deposit. Once a lease agreement is executed, the reservation holding deposit transitions to become part of the rent, and from this point forward, it is bound by the terms of the lease agreement.

Cancellation Policies:

Cancellations of booking requests can be made up until the lease agreement is signed. Guests have the flexibility to cancel their booking request during this period. However, after the lease is signed, the cancellation of a booking and any potential refunds will be governed by the specific terms outlined in the lease agreement. The lease agreement serves as the binding contract between the landlord and the guest, detailing the conditions under which a booking can be cancelled and the financial implications of such cancellations.

It's important for users of the BēKIN platform to understand that the lease agreement supersedes any preliminary arrangements or understandings once it is executed. Therefore, guests and landlords are advised to carefully review the terms of the lease, including the cancellation policy, to fully understand their rights and obligations in the event of a cancellation.

This section of the Terms of Service underscores the commitment of BēKIN to ensure transparent, fair, and legally compliant financial transactions. By using the BēKIN platform, users agree to these payment and financial transaction policies, ensuring clarity and understanding of the financial aspects of the booking and leasing process.

6. User Authorization for Data Storage

Purpose of Data Storage:

Users authorize Retech LLC to store their credit card and bank account information to facilitate rent payments, process refunds relating to bookings (including security deposit claims and refunds, utility deposit claims and refunds), and landlord payments for rent. Retech LLC acts solely as a payment platform, with all financial transactions conducted under the authority of the designated broker.

Data Security and Compliance:

Retech LLC commits to adhering to the highest standards of data security, in compliance with relevant regulations such as the Payment Card Industry Data Security Standard (PCI DSS), the Gramm-Leach-Bliley Act (GLBA), and other applicable state and federal privacy laws. We implement robust security measures to protect against unauthorized access, disclosure, or theft of financial data.

User Consent and Disclosure:

By providing their financial information, users explicitly consent to its collection, storage, and use as described. Retech LLC provides clear disclosure regarding the handling of this data, including its use, storage, and protection measures.

Data Retention Period:

The financial information of users will be stored for a period necessary to fulfill the purposes outlined above or until the user requests its deletion, whichever comes first. Retech LLC will not retain financial data longer than necessary and will ensure secure disposal of data when it is no longer needed.

User Rights and Control:

Users have the right to access, modify, or request the deletion of their stored financial data. Requests for deletion can be made by emailing info@retechsolutions.io. Retech LLC will promptly comply with such requests, subject to any legal or regulatory obligations to retain the data for a specified period.

Notification in Case of Data Breach:

In the unlikely event of a data breach involving financial information, Retech LLC will adhere to breach notification laws, promptly informing affected users and relevant authorities as required by law.

International Data Protection Compliance:

For users residing in jurisdictions with specific data protection laws, such as the European Union under GDPR, Retech LLC will ensure compliance with such regulations, providing additional protections and rights as required.

Review and Auditing:

Retech LLC regularly reviews and audits its data protection practices to ensure ongoing compliance with all applicable laws and to maintain the highest standards of data security and privacy.

7. User Conduct and Responsibilities

Expectations for User Behavior:

Users of the BēKIN platform are expected to conduct themselves in a manner that is respectful, professional, and in compliance with all applicable laws and regulations. This includes honesty in all communications, integrity in dealings, and respect for the rights and privacy of other users. Users are expected to utilize the platform's features and services for their intended purposes, and in a way that upholds the values and reputation of both BēKIN and Retech LLC.

Prohibited Activities on the Platform:

The BēKIN platform prohibits activities that are illegal, unethical, or in any way harmful to other users, the platform, or Retech LLC. This includes, but is not limited to, unauthorized use of intellectual property, harassment or abuse of other users, posting false or misleading information, and any form of fraudulent activity. Users are also prohibited from exploiting the platform for commercial gain outside the intended purposes of the BēKIN website, particularly in relation to the data and listings available on the platform.

Protection of Retech LLC’s Rights and Data:

Retech LLC maintains full rights and ownership over all data and content available on the BēKIN platform. Users are not permitted to use this data for commercial purposes outside the scope of the platform without explicit permission from Retech LLC. This includes scraping, copying, or exploiting listing data for personal gain or for the benefit of third parties.

Co-Broke Agreement for Unauthorized Commercial Use:

In cases where a user, particularly a real estate agent or broker, is found to be commercially benefiting from the data shown on the BēKIN website without authorization, they agree to a 50/50 co-broke arrangement for the relevant listing with the designated brokerage associated with BēKIN. This co-broke arrangement applies to any rentals related to the exploited data for a period of 12 months following the detection of unauthorized use. This measure is put in place to protect the interests of Retech LLC and to ensure that the data and content of the BēKIN platform are used fairly and lawfully.

Enforcement and Penalties:

Retech LLC reserves the right to take appropriate action against any user found to be in violation of these terms, including, but not limited to, suspension or termination of access to the platform, legal action, and seeking financial restitution. Users found to be in breach of these terms may also be held liable for any damages or losses incurred by Retech LLC or other users as a result of such actions.

8. Intellectual Property Rights

Ownership of Content and Trademarks:

Retech LLC holds exclusive ownership over all content, trademarks, trade names, service marks, and other intellectual property displayed on the BēKIN website. This includes the BēKIN trademark, website design, text, graphics, interfaces, and the selection and arrangements thereof. All rights are reserved, and no part of the BēKIN website or its content may be reproduced, copied, modified, or used without the express written consent of Retech LLC.

User-Generated Content Rights and Permissions:

All user-generated content submitted to the BēKIN platform, including but not limited to property listings, descriptions, photographs, pricing information, availability dates, and user reviews, is considered the intellectual property of Retech LLC upon submission. Users grant Retech LLC a perpetual, irrevocable, worldwide, royalty-free, and non-exclusive license to use, reproduce, modify, publish, display, and distribute such content for any purpose related to the services of BēKIN and Retech LLC.

Retroactive Ownership and Rights:

The ownership rights of Retech LLC extend retroactively to all user-generated content previously submitted to the BēKIN website. Users who have contributed content to the website prior to the effective date of these terms must notify Retech LLC in writing at listings@bekin.io within five (5) days of the effective date if they do not agree to these terms. Failure to provide such notification within this timeframe will constitute acceptance of these terms and acknowledgment of Retech LLC's ownership of the content.

Content Sharing with Broker Partners:

Retech LLC reserves the right to share user-generated content with broker partners and other affiliated entities at its discretion. This sharing is to facilitate the provision of services and enhance user experience on the BēKIN platform.

Removal of Listings and Continued Ownership:

Users may request the removal of their listings or other contributed content by emailing listings@bekin.io. However, such removal does not transfer ownership of the content back to the user. Retech LLC retains ownership of all content, even after removal from the website, subject to any prevailing privacy laws.

Compliance with Privacy Laws:

Retech LLC's ownership and use of user-generated content will comply with all applicable privacy and data protection laws. Retech LLC is committed to maintaining the confidentiality and integrity of personal data, as outlined in the Retech LLC Privacy Policy.

9. Privacy and Data Protection

Data Collection and Usage Policy:

BēKIN collects user data, including personal and non-personal information, to enhance the user experience, facilitate the booking process, and for internal analytics. Data collected may include user names, contact details, property details, and browsing behavior. The website uses this data to personalize content, process bookings, communicate with users, and improve overall site functionality. Users consent to the collection and use of their data as per these terms and the Privacy Policy of BēKIN.

Compliance with Privacy Laws:

BēKIN is committed to complying with applicable privacy and data protection laws. This includes ensuring that user data is handled securely, maintaining transparency about data usage, and respecting user privacy rights. Users have the right to access, modify, or delete their personal information held by BēKIN, subject to any legal or regulatory requirements.

Third-Party Links & Ads:

The BēKIN website may contain links to third-party websites and display advertisements from third parties. These external links and ads are not under the control of BēKIN, and BēKIN is not responsible for their content or privacy practices. Users are advised to review the privacy policies of any third-party sites they visit.

Responsibility for User Content:

Users are solely responsible for the content they provide on the BēKIN site. BēKIN does not control user-generated content and is not liable for any loss or damage resulting from interactions with such content. If disputes arise between users, BēKIN has no obligation to become involved.

Release and Waiver:

Users release and discharge BēKIN and its affiliates from any past, present, or future claims or liabilities related to the use of the site. This release includes a waiver of rights under California Civil Code Section 1542 for residents of California.

Use of Cookies and Web Beacons:

BēKIN uses cookies and similar technologies to gather information about user preferences and site interactions. These cookies help optimize the website experience by customizing content based on user preferences and browser types. Users can control cookie settings through their browser options but should note that disabling cookies may affect site functionality.

10. Limitation of Liability and Disclaimer of Warranties

Disclaimer of Warranties:

BēKIN, provided by Retech LLC, and all related services are offered on an "as-is" and "as available" basis. Retech LLC, along with its affiliates and suppliers, expressly disclaims all warranties of any kind, whether express, implied, or statutory. This includes but is not limited to warranties of merchantability, fitness for a particular purpose, title, quiet enjoyment, accuracy, and non-infringement. While we strive for excellence, we do not guarantee that BēKIN will meet all specific requirements, or that its operation will be uninterrupted, timely, secure, error-free, or free from viruses or other harmful components. Any warranties required by law, where applicable, are limited to ninety (90) days from the first use of the site.

Limitations on Duration of Implied Warranties:

In jurisdictions where limitations on the duration of an implied warranty are prohibited, the above limitations may not apply. Similarly, in jurisdictions that do not allow the exclusion of implied warranties, the exclusions listed above may not apply.

Limitation of Liability:

To the maximum extent permitted by applicable law, Retech LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, use, goodwill, or other intangible losses, resulting from (i) your access to or use of or inability to access or use BēKIN; (ii) any conduct or content of any third party on BēKIN; (iii) any content obtained from BēKIN; and (iv) unauthorized access, use, or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence), or any other legal theory, whether or not we have been informed of the possibility of such damage.

Maximal Liability Cap:

Notwithstanding any contrary provision, our total liability to you for any and all claims arising from or relating to these terms or your use of BēKIN shall not exceed fifty U.S. dollars (USD $50).

Applicability:

The limitations of damages set forth above are fundamental elements of the basis of the agreement between Retech LLC and you. BēKIN would not be provided without such limitations.

Jurisdictional Variance:

Liability limitations and disclaimers might not apply to you as they are jurisdictionally dependent. In such cases, Retech LLC’s liability will be limited to the greatest extent permitted by applicable law in your jurisdiction.

11. Dispute Resolution

Overview of Dispute Resolution Process:

BēKIN, owned by Retech LLC, is committed to resolving disputes fairly and amicably. If a dispute arises from or in connection with these Terms or the use of BēKIN, users are encouraged to contact Retech LLC first to seek an informal resolution.

Notice Requirement for Formal Disputes:

Before initiating any formal legal proceedings, the aggrieved party must first send a written Notice of Dispute to the other party. This Notice should detail the nature of the claim or dispute and the requested relief. For disputes involving Retech LLC, Notices should be directed to the contact information provided in Section 11.7.

Attempt at Informal Resolution:

After the Notice is received, both parties should endeavor to resolve the claim or dispute informally within thirty (30) days. This period allows for dialogue and negotiation in good faith to reach an amicable solution.

Binding Arbitration:

If the dispute cannot be resolved informally, it shall be resolved through binding arbitration. The arbitration will be conducted under the rules of a recognized arbitration association, and the arbitrator's decision will be final and binding upon both parties.

Arbitration Location and Language:

Arbitration proceedings shall be held in a location mutually agreed upon by both parties. If an agreement cannot be reached, the location will be determined by the arbitration association. All proceedings will be conducted in English.

Governing Law:

These Terms and any dispute arising from them will be governed by the laws of the State of New York, without regard to its conflict of law principles.

Jurisdiction:

Any legal suit, action, or proceeding arising out of, or related to, these Terms or BēKIN shall be instituted exclusively in the federal courts of the United States or the courts of the State of New York, although Retech LLC retains the right to bring any suit, action, or proceeding against you for breach of these Terms in your country of residence or any other relevant country.

Waiver of Jury Trial:

Both parties waive any constitutional and statutory rights to go to court and have a trial in front of a judge or a jury. Instead, electing that all disputes shall be resolved by arbitration.

Class Action Waiver:

All claims must be arbitrated or litigated on an individual basis and not on a class basis. Claims of more than one customer or user cannot be arbitrated or litigated jointly or consolidated with those of other customers or users.

Exception for Small Claims Court and Intellectual Property Rights:

Notwithstanding the above, either party may bring an individual action in small claims court, and claims involving intellectual property rights infringement may be brought in a court of competent jurisdiction without first seeking arbitration.

Emergency Equitable Relief:

Notwithstanding the above, either party may seek emergency equitable relief before a state or federal court in order to maintain the status quo pending arbitration. This could include situations where immediate action is necessary to prevent irreparable harm, such as protecting trade secrets or preventing the misuse of confidential information.

8. Changes to Terms of Service

Notification of Changes:

BēKIN, operated by Retech LLC, reserves the right to modify or update these Terms of Service at any time. Changes to the terms will be communicated to users through the BēKIN website (www.bekin.io) and, where feasible, via email to the email addresses registered by users.

Effective Date of Changes:

Amendments or updates to the terms will become effective on the date specified in the notification, which will typically be thirty (30) calendar days after the announcement of the changes. In urgent cases or where required by law, changes may come into effect sooner.

Review of Updated Terms:

Users are encouraged to periodically review the Terms of Service posted on the BēKIN website. This ensures users are always aware of the terms and conditions that apply to their use of BēKIN.

Acceptance Through Continued Use:

By continuing to access or use BēKIN after the effective date of any changes, users signify their acceptance of the revised terms. If a user disagrees with the updated terms, they should cease using BēKIN immediately.

Historical Versions:

Previous versions of the Terms of Service will be archived and made available upon request, allowing users to understand how terms have evolved over time.

User's Responsibility to Update Contact Information:

It is the user's responsibility to keep their contact information, including their email address, up to date in their BēKIN account. This ensures they receive all notifications regarding changes to the Terms of Service.

Legally Binding Nature of Changes:

Revised terms will be as legally binding as the original terms of service upon their effective date. Users' continued use of BēKIN constitutes an agreement to be bound by these updated terms.

9. Contact Information

General Inquiries and Support:

Users can reach out to BēKIN/Retech LLC for any general questions, support needs, or feedback. The primary contact methods are:

  • Email: For detailed or document-related communications, prefer contacting help@bekin.io.
  • Phone: For immediate or urgent inquiries during standard business hours, call 631 597 8600 (check website for hours).
  • Mailing Address: For formal correspondence or physical materials, use Retech LLC, 9450 SW Gemini Dr PMB 74909, Beaverton, Oregon 97008.

Response Time:

BēKIN/Retech LLC strives for prompt responses, but times may vary depending on the inquiry's nature and complexity.

Additional Contact Options:

  • Website Contact Form: Use the convenient form on www.bekin.io to submit inquiries directly to the relevant department.
  • Customer Service Hours: Find detailed information about hours, including special schedules or extensions, on the BēKIN website.
  • Feedback and Suggestions: Share your thoughts and ideas via email or the website contact form.
  • Social Media Channels: Follow BēKIN on various platforms for updates and announcements (links on www.bekin.io).

Technical Support:

For technical issues, contact the support team via email or phone. Specific instructions for reporting problems are available on the BēKIN website.

10. Termination and Account Cancellation

Conditions for Termination:

BēKIN reserves the right to terminate or suspend your account and access to the website and its services at any time, without notice, for any of the following reasons:

  • Conduct that violates these Terms of Service or harms other users, BēKIN, or third parties.
  • Fraudulent or illegal activities.
  • Breach of any agreements or policies.
  • Actions that are detrimental to the safety and security of BēKIN, its users, or the public.

User-Initiated Cancellation:

You may cancel your account at any time. To do so, please send a written notice of cancellation to BēKIN via email at help@bekin.io. Upon receipt of your request, BēKIN will promptly disable your account and remove your access.

Data Retention Post-Cancellation:

After account cancellation, BēKIN may retain certain data and content for archival, audit, legal compliance, or as permitted or required by law. This may include data necessary to prevent re-registration by a former user.

Effect of Account Termination:

Upon termination or cancellation of an account, you will lose access to the platform and its services. Any outstanding financial obligations must be settled. Your obligations under these Terms of Service, including indemnification and pre-termination liabilities, will remain in effect.

Notification of Termination:

BēKIN will notify you (via your registered contact information) of any account termination or suspension. The reason for such action will be provided unless notifying you would violate the law or compromise an investigation.

11. Miscellaneous Provisions

Governing Law:

These Terms of Service shall be governed by and construed in accordance with the laws of the state of Oregon, without regard to its conflict of law principles.

Severability:

If any provision of these Terms of Service is found to be invalid or unenforceable under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.

Amendment:

BēKIN reserves the right to amend these Terms of Service at any time. All amendments will be posted on the website and effective immediately upon posting. Continued use of the website constitutes acceptance of the modified terms.

Entire Agreement:

These Terms of Service constitute the entire agreement between the user and BēKIN with respect to the subject matter hereof and supersede all prior or contemporaneous written or oral agreements or understandings.

Assignment:

Users may not assign or transfer their rights or obligations under these Terms of Service without prior written consent from BēKIN. BēKIN may assign its rights and obligations without restriction.

No Waiver:

The failure of BēKIN to exercise or enforce any right or provision of these Terms of Service shall not operate as a waiver of such right or provision.

Force Majeure:

BēKIN shall not be liable for any failure to perform its obligations hereunder where such failure results from any cause beyond BēKIN’s reasonable control, including, without limitation, mechanical, electronic, or communications failure or degradation.

Indemnification:

Users agree to indemnify and hold harmless BēKIN, its affiliates, officers, agents, and employees from any claim or demand made by any third party due to or arising out of your use of the website, your violation of these Terms of Service, or your violation of any rights of another.

Headings:

Headings in these Terms of Service are for convenience only and do not have any legal or contractual effect.

Notices:

Any notices or other communications provided by BēKIN under these Terms of Service, including those regarding modifications to these Terms, will be given: (i) via email; or (ii) by posting to the website.

Survival:

All provisions of these Terms of Service which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.